by Derek Irvine 
文章从一个拥有着百年盛誉的凉茶公司改变了它的制作配方，引起消费者们的一致不满，然而商家却因为调查显示改变后效果良好而坚持使用新的配方的案例讲起，来讨论对于企业来讲到底什么是最重要的。
As I was driving to the office the other day, I caught a news snippet from National Public Radio (NPR) in America about a tea controversy (ahem) boiling in the UK.
Apparently, tea maker Twinings has changed its 180-year old Earl Grey tea recipe, adding extra citrus flavor. The react