by Nick Fishman 
本文中作者将为我们讲述为什么服务和质量会对消费者的消费选择有重大的影响。
Say hi to Charlie. Charlie is a Mini-Goldendoodle and one of my best friends in the whole world.  So besides the shameless attempt to show you a picture of my dog, I wanted to tell you a story about why service and quality continue to remain a driving force behind people’s buying decisions.
Last month, my wife took Charlie to