by  Ron Thomas
相信很多人都曾经有过一些不愉快的与客服打交道的经历，而作者却讲述了一个与亚马逊客服联系并受到很好的服务，最终顺利解决问题的事件，并向我们揭示公司招聘拥有客户至上服务理念的员工的重要性。
“We hire happy people and teach them to make sandwiches.” ”To maintain a connection between the front lines and the back office, every manager is required to spend four days a year on the shop floor.” (Pret a Manager).
“We hire ‘customer service pe