5 Lessons From US Airways' Social Media Scandal

2014年04月17日 51210次浏览
On Monday, US Airways sent out a very NSFW Tweet to its more than 420,000 followers. Included in the response to a customer complaint about a delayed flight was a link to an image of a naked woman engaged in an explicit act with a model airplane.
Unfortunately, it took nearly an hour before US Airways recognized the problem and deleted the Tweet. By then, it was much too late. The offensive image

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