我们都知道，我们的一个看门人谈话时，语气是很重要的，但我们有多少人知道，按在一个句子中只有一个词可以改变的印象，有时甚至强调的意思给吗？
There is no index of character so sure as the voice. – Benjamin Disraeli, British prime minister and novelist 1804-1881
When we open our mouths, we reveal all sorts of things about ourselves that can have nothing to do with the words we’re using.
We all know that our tone is important when talking with a Gatekeeper